Privacy Policy mari444 — Your Data Protection in Malaysia

Welcome to the mari444 Privacy Policy. This document is the official statement of the mari444 platform regarding how we handle personal information collected from our users in Malaysia. We treat your privacy as a trust that must be upheld with the utmost responsibility.

This Privacy Policy applies to all information collected through the mari444 website, mobile app, and any communications between you and our team — including email, live chat, and customer support. It covers all registered members as well as visitors browsing our platform.

As an online gaming platform serving users in Malaysia, we understand how sensitive the financial and personal information you entrust to us truly is. That is why we enforce strict privacy policies and industry-standard security measures to keep your data safe and ensure it is only ever used for purposes we have made clear to you.

If you have any questions regarding this Privacy Policy, please contact our Data Protection Officer by email at privacy@mari444.net at any time.

Mari444 only collects information that is strictly necessary to provide you with a safe, fair, and quality service. We do not collect excessive or irrelevant data. The following are the categories of information we collect:

Direct Data Collection: We collect data when you register a new account, complete the KYC verification process, make deposits or withdrawals using Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, or FPX, and when you contact our support team.

Automatic Data Collection: When you browse the mari444 platform, our systems automatically record certain technical information such as your IP address, device details, and usage patterns. This data is used solely for security and platform improvement purposes.

Every piece of information we collect has a clear and specific purpose. mari444 will not use your data for any purpose beyond what is stated here without first obtaining your consent:

• Account Management: Creating, verifying, and managing your member account, including the login process, two-factor authentication, and password recovery.
• Transaction Processing: Processing deposits and withdrawals securely and accurately through your chosen local Malaysian payment methods.
• Legal Compliance: To fulfil KYC (Know Your Customer), AML (Anti-Money Laundering), and other legal obligations as required by Malaysian authorities.
• Platform Security: Detecting and preventing fraud, unauthorised access, and other unlawful activities that could compromise the security of the platform and its members.
• Customer Support: Providing accurate and effective assistance when you reach our support team via live chat or email.
• Marketing Communications: Sending information on promotions, new bonuses, and exclusive offers — only if you have given consent to receive such communications.
• Product Improvements: Analysing usage patterns in aggregate and anonymised form to improve the interface, performance, and overall experience of the mari444 platform.
• Responsible Gaming: Monitoring gaming patterns to identify signs of problem gambling and provide appropriate support to members who need it.

We operate on a "data minimisation" principle — meaning we only collect what is strictly necessary and use it solely for the purposes stated. Should we wish to use your data for any new purpose not listed here, we will notify you and seek your consent beforehand.

Mari444 does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. This is an unwavering commitment and sits at the core of our values as a responsible platform.

However, there are limited situations where we may need to share your information with certain parties, namely:

• Payment Service Providers: Payment processors that handle Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX transactions on our behalf. They receive only the information necessary to process your transaction.
• Game Service Providers: Game software providers that supply slots, live casino, and table game content. Data sharing is limited to player IDs and betting records only.
• Relevant Authorities: Law enforcement agencies, courts, or regulatory bodies when we are required to do so under applicable Malaysian law.
• Auditors & Professional Advisors: Lawyers, accountants, or auditors bound by strict professional confidentiality obligations.

Protecting your data from unauthorised access, loss, or misuse is a top priority at mari444. We continuously invest in the latest security infrastructure to ensure your information remains protected at the highest level.

The technical security measures we employ include:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and our servers is encrypted using industry-standard SSL/TLS protocols, ensuring no third party can intercept your communications.
• Two-Factor Authentication (2FA): An additional security layer that requires identity verification via OTP each time you log in from a new device or location.
• 24/7 Monitoring: Our automated threat monitoring system operates around the clock to detect and stop any suspicious activity before it can compromise your account.
• Encrypted Password Storage: Your password is never stored in plain text. We use a one-way, irreversible hashing algorithm to keep it secure.
• Data Segregation: Financial data and personal data are stored in separate systems with distinct access controls to minimise the risk of a data breach.
• Regular Security Audits: Independent security assessments are conducted periodically by accredited third parties to identify and address any vulnerabilities.

While we take all reasonable precautions, no system can be guaranteed 100% safe from cyber threats. We encourage you to take personal protective measures as well, such as using a strong password and never sharing your login credentials with anyone.

The mari444 platform uses cookies and similar tracking technologies to enhance your browsing experience on our site. Cookies are small text files stored on your device when you visit our website.

We use four main types of cookies:

• Essential Cookies: Required for core platform functions such as maintaining your login session, security verification, and basic navigation. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: Collects anonymised information about how visitors use our platform — including the most-visited pages, time spent, and errors encountered. This data helps us continuously improve platform performance.
• Functional Cookies: Remembering your personal preferences and settings — such as your preferred language, screen size, and display settings — to deliver a more personalised experience.
• Marketing Cookies: Used only with your consent to display promotional content relevant to your gaming interests. You may withdraw this consent at any time.

You can manage your cookie settings through your internet browser at any time. However, disabling certain cookies may affect the functionality and user experience of our platform. For more information on managing cookies, refer to your browser's help guide.

As a data subject under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights, which we fully respect:

To exercise any of the rights above, please contact our Data Protection Officer at privacy@mari444.net. We will process your request within 21 business days. We may need to verify your identity before processing any request to ensure your data is not disclosed to unauthorised parties.

Mari444 does not retain your personal information for longer than is necessary for the purposes stated in this Privacy Policy, or as required by Malaysian law. The following are our data retention guidelines:

• Active Account Data: Retained for the duration your account is active and up to 7 years after account closure for legal compliance and AML purposes.
• Financial Transaction Records: Retained for a minimum of 7 years as required by Malaysian financial laws and tax reporting obligations.
• Communication Records: Live chat logs and emails are retained for 3 years for customer support and dispute resolution purposes.
• Technical Data & Logs: Server logs and technical data are retained for 12 months before being automatically deleted.
• Marketing Data: Retained for as long as you have given consent. Once consent is withdrawn, marketing data will be deleted within 30 days.

When data is no longer needed, we ensure it is securely deleted or anonymised using methods that comply with internationally recognised information security standards.

Should we discover that we have inadvertently collected information from an individual under the age of 18, we will take immediate steps to delete that information and close the account in question. If you believe your child may have registered an account on our platform, please contact us immediately at support@mari444.net.

The mari444 platform may contain links to third-party websites or services in certain contexts. This Privacy Policy applies solely to the mari444 platform and does not cover the privacy practices of those third-party sites.

We are not responsible for the content, privacy policies, or practices of any third-party websites. We encourage you to read and understand the privacy policy of every website you visit. It is your responsibility to assess the safety and suitability of any third-party site you access through our platform.

Mari444 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, applicable legislation, or new technologies we adopt.

When we make significant changes to this Privacy Policy, we will:

• Updating the "Updated" date at the top of this document
• Sending email notifications to all registered members at least 14 days before changes take effect
• Displaying a prominent notice on the platform's main page for a specified period

Your continued use of the mari444 platform after the effective date of any changes constitutes your acceptance of the updated Privacy Policy. If you do not agree with any changes, you have the right to close your account before those changes take effect.

If you have any questions, concerns, or complaints regarding how we handle your personal information, we encourage you to contact our Data Protection Officer (DPO) directly.

We are committed to addressing every enquiry and complaint seriously and within the stipulated timeframe. If you feel we have not resolved your concern to your satisfaction, you have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia.